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A Brief History

Your Southern California Office Equipment Specialists...

American Business Machines, your local Canon office equipment and software provider, is your local sales and service center for Canon brand Copiers, Printers, Fax Machines, Scanners, and Business Software for Southern California including San Fernando Valley and Santa Clarita Valley.

Back in the late 1920's, an enterprising young man named Wallace T. Jones opened an office equipment store located in Bakersfield, California under franchise from Remington Rand, a premier typewriter manufacturer of the era. He believed that by offering products of exceptional quality at a fair price, and supporting them with good old-fashioned customer service, his business would flourish.

Despite the years of the Great Depression his formula worked, and over the next fifty years the company consistently grew. By the late 60's, copiers were fast becoming a necessity in the business world, so in 1972, American Business Machines, continuing in its tradition of excellence, proudly became the first dealer for Canon copiers in the U.S. The demand for them was so high they quickly become the main focus of the company. Canon digital color copiers arrived in the late 80's, followed by digital black & white multifunctional copier/fax/printers in the early 90's, and American Business Machines was quick to offer them, providing customers with totally networked document management solutions. To date, the tradition of Wallace T. Jones is carried on as we continue to offer the newest and highest quality digital products at fair prices, supported by good old-fashioned customer service.

The Digital Office Specialists
We are truly driven to provide our customers with the most advanced networked systems in the industry today. We specialize in color and black and white document management, optimizing workflow in even the most demanding office environments by integrating network printing, copying, scanning, and faxing. Whether your volume is high, moderate, or low, we have the answers. As new technologies become available, we rigorously test them for performance before launching them. And our service infrastructure is designed to make customer support our number one priority. It is our high level of expertise, combined with years of experience that make us the digital office specialists.

Our Company Philosophy
We believe that customer service is the most important product we offer. Customer service begins by understanding the true needs of the customer, and providing high quality products at competitive prices to meet those needs. It also includes the support of knowledgeable and courteous administrative staff, and a competent, trained, prompt and responsive technical team. Every member of our organization is a customer service representative whose primary responsibility is to develop a working business relationship with the customers we serve.

Our Mission Statement
We have committed our business to offering the best in quality products, supported by the highest standards of customer service and technical support in our industry. We are committed to honesty, integrity and fairness in every facet of our business. We are a service-driven company dedicated to delivering complete customer satisfaction for everyone we do business with.

Our Valued Clients
Over 70 Years our company has grown to 4 locations and supports thousands of satisfied customers covering the entire Central California region. Our accounts are as large as the State of California to as small as Jan Tatangelo, a work-from-home entrepreneur. We are committed to serving each of these customers with the same, high level of service and support.

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